Terms & Conditions

These terms set out how we work and what you can expect when you book Detail Valets. Please read them before booking. By paying a deposit, you agree to these terms.

Bookings and deposits

A £50 deposit is required to secure your booking, paid through our booking system or by bank transfer. Deposits are non-refundable and non-transferable. If you need to pass your booking to someone else, we can transfer it within 48 hours of the original booking, provided the new location is within our service area.

Payment

The balance is due on completion of the service, after your deposit has been deducted. We accept cash, bank transfer or card.

Your vehicle and belongings

Please remove all personal belongings and child seats from the vehicle before we arrive. We cannot accept liability for loss of, or damage to, any items left in the vehicle.

Access, water and power

Our service is fully mobile. We carry our own water and power, so an outside tap and a plug socket are helpful but not essential. We do need safe and legal access to the vehicle, along with enough room to work around it. If we cannot access the vehicle safely on the day, the deposit may be retained.

Timings and scheduling

Any times we give are estimates. Where we have more than one job in a day, earlier work can affect when we arrive, and the time a detail takes can vary with the condition of the vehicle. We will always keep you informed if timings change.

Results and expectations

We will always tell you honestly what a service can and cannot achieve for your vehicle before we start. Some defects, such as deep scratches that have gone through the lacquer, cannot be removed safely, and we will never take a risk with your paintwork to chase a result. Any limitations are explained at the quote or assessment stage.

Maintenance membership

The maintenance membership is a rolling monthly subscription, currently £70 a month for small to medium vehicles and £80 a month for large or XL vehicles. It is designed to maintain a vehicle that has already had a Deep Clean or Showroom Detail with us, with a scheduled visit every four weeks.

• There is no fixed term. You can cancel at any time by giving one month’s notice, and the membership, including any visit due in that month, continues until the notice period ends.
• Membership visits are booked in advance and do not roll over from one month to the next. If you need to rearrange a visit, please give us at least 24 hours' notice. Visits cancelled with less notice may be treated as used.
• The membership is a maintenance service, not a warranty, and does not include guarantees on any coating or treatment.

Cancelling or rearranging a booking

If you need to cancel or move a booking, please give us as much notice as possible. Your deposit is non-refundable, but we will always do our best to find a new date that suits you.

Photography and marketing

We may photograph vehicles before, during and after a service for our website and social media, with number plates obscured. If you would prefer we did not, just let us know before your appointment and we will not photograph your vehicle.

Liability

We take great care with every vehicle. Our liability is limited to the value of the service provided. We are not liable for pre-existing damage, faults or wear, or for issues arising from the condition of the vehicle before we started work. Nothing in these terms limits our liability where it would be unlawful to do so.

Changes to these terms

We may update these terms from time to time. The version published on this page is the one that applies to your booking.

Contact us

Detail Valets is based in Mossley, Greater Manchester. If you have any questions about these terms, contact us on 07561 790918 or 07446 906119 or at Hello@detailvalets.co.uk before booking.