Terms & conditions
In order to receive a high quality service we only ask that you be a top quality customer, and please respect our policies and terms of business.
Detail Valets is a mobile service at your home or workplace.
DEPOSITS
All secure bookings are deposit based , and bookings are not confirmed until a deposit has been paid. Deposits are paid via the booking software / payment provider Detail Valets use or direct payment to Detail Valets via bank transfer. Deposits are non-refundable and non-transferable. The deposit amount will be 50% of the total amount of the service booked. Detail Valets within 48 hrs of booking will gladly alter your booking to another nominated person, providing the location is within our service area and all other terms and conditions are met. Once a service is booked it can not be changed i.e. downgraded to alternative service.
PAYMENT METHODS
We accept payment by cash, bank transfer or card payment. All payments are due on the day of completion of our services after deduction of any deposit paid . An invoice can be provided upon request.
VEHICLE CONTENTS
The customer should remove all of their belongings from their car before any type of valet. Detail Valets will not accept liability for loss or damage to any items that are left in the vehicle which need to be removed.
The customer will be responsible for removing and refitting child seats.
DAMAGES
Please notify us if there is damage to your car internally or externally that I would need to be careful of when completing the service for example; dash plastics loose, carpets loose, badges loose, paint peel etc. Detail Valets will not accept liability if any further damage caused.
BOOKING TIMES
Your booking time is a estimate -sometimes we have multiple jobs on during the day so if our first job takes longer than expected it can have a knock on effect for the next booking times.
The duration time to complete a service is an estimate; it may take less/more time than first expected.
PHOTOGRAPHS
We may take photos or videos of your vehicle for use on our website or social media blogs etc. Please be assured, we always block out number plates before posting. If you would prefer not to have your vehicle photographed, please let us know before we start your valet.
UNSUITABLE WEATHER CONDITIONS & UNFORSEEN CIRCUMSTANCES
In the event of unprecedented traffic delays or any other unexpected incidents / emergencies, unsuitable weather. Detail Valets may have to rearrange your booking.
Upon booking you will be asked to read these terms and conditions, with doing so you agree to our terms of business.
A failure to pay for our services carried out will result in legal action being taken. A missed booking or payment is a missed wage, we will not fall victim to a loss in time or pay under any circumstances.
vip membership Terms & Conditions
Cancellation Policy
The vip membership is a 12 month commitment:
Memberships run for 12 months from the sign up date.
Members can cancel at anytime but an early exit fee applies if cancelled before the 12 month term ends
Early Cancellation Fee:
If a member cancels early, they will pay 50% of the remaining balance Or the full price of services already received
(whichever is lower)
This is to prevent people from using the membership for a discount and leaving.
30 Day Cancellation Notice:
Members must give at least 30 days notice before cancellation and be at the end of a billing period
The billing period is monthly from the sign up date
No Refunds On Past Payments:
Payments already made are non refundable but services can still be used until the membership end date
Service Appointments
Services must be booked in advance based on availability
If a member misses an appointment without 24 hour notice , that service will be forfeited for the month
Services cannot be carried over to the next month
Price Adjustments & Changes
Detail Valets reserve the right to adjust pricing annually based on business costs. Any changes will be communicated in advance
Services included in the membership may be adjusted with notice.
Lifetime Guarantee
We offer a lifetime guarantee while on our vip membership, if you leave the membership then the guarantee will end
The guarantee covers the following , ceramic coating, convertible roof waterproofing, leather protection, fabric protection.
If you use any other vehicle cleaning services , clean your own vehicle , use a car wash then your guarantee will become void and you will no longer be entitled to this guarantee and you also be removed from the vip membership
We reserve the right to remove this guarantee if we think it is being abused.
Vehicle Change
As part of the vip membership you are allowed one car change per year meaning you can keep paying your monthly subscription and change vehicle.
We reserve the right to remove the vehicle change if we think it is being abused.
Discount
As part of the plan you are entitled to a discount on our other services , this discount is different depending on the service and will be applied when you book this service where a price will given to you with the discount applied.
This discount is solely for the person on the vip membership but can be used on other vehicles owned by this person.
We reserve the right to remove any discount if we think it is being abused.
These terms and conditions are in addition to our other terms and conditions above and by joining the vip membership you are accepting both terms & conditions