Privacy Policy
This policy explains what information Detail Valets collects when you use our website or book our services, how we use it, and the rights you have over it. If anything here is unclear, please get in touch.
Who we are
Detail Valets is a mobile car detailing service based in Mossley, Greater Manchester, operating at detailvalets.co.uk. We are responsible for the personal information we hold about you.
Information we collect
We collect information in two ways:
- Information you give us. When you request a quote, book a service or contact us, we collect details such as your name, phone number, email address and the address where the service will take place, along with details of your vehicle.
- Information collected automatically. When you visit the website, certain information such as your IP address, browser and device characteristics, and basic usage data is collected automatically through cookies and similar technologies.
How we use your information
We use your information to:
- Provide the quotes, bookings and services you ask for
- Respond to your enquiries and keep in touch about your booking
- Manage payments and our records
- Improve and maintain the website
- Protect vital interests where necessary
We do not sell your personal information, and we only use it for the purposes set out here.
Legal basis for processing
We process your information on the basis of your consent, to perform the contract when you book a service, to meet our legal obligations, and to protect vital interests where that applies.
Sharing your information
We may share information with trusted service providers who help us run the business, such as our booking and payment systems, and only as far as they need it to provide that service. We may also share information if the business is involved in a merger, sale of assets, financing or acquisition. We will never sell your details to third parties for their own marketing.
Cookies and analytics
The website uses essential cookies to function, along with Google Analytics to understand how the site is used and embedded content such as YouTube which may set its own cookies. You can manage your preferences through the cookie consent manager on the site, and you can control cookies through your browser settings.
How long we keep your information
We keep your information only for as long as we need it for the purposes set out in this policy, including to meet any legal, accounting or reporting requirements, after which it is securely deleted.
Data security
We take reasonable steps to protect your information. Please be aware that no method of transmission over the internet, or method of electronic storage, can be guaranteed to be 100% secure.
Your rights
If you are in the UK or the EEA, you have the right to request access to the personal information we hold about you, and to ask us to correct, update, restrict or erase it. To make a request, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how we handle your data.
Contact us
For any questions about this policy or your personal information, contact us at Hello@detailvalets.co.uk. Detail Valets, Mossley, Greater Manchester, United Kingdom.